Unofficial Announcements Thread

[KIO]

Hello All,
I imagine it is as annoying for all of us to scavenge around the forum for SarahMay's answers in the forums, as it is for her to repeat herself over and over. I will attempt to set off a centralised thread with the latest update information.

EDIT: My aim and opinion of this thread has changed. It was set out to be a voluntary compromise and a gesture of help towards the devs and the rep. The gesture was gladly accepted and some potential promises were made by the rep (thread got stickied), soon to become ignored and discarded altogether (the rep disappeared and the thread got unstickied).
From now on, for me this thread symbolizes WB's and Rocksteady's interest in their customers, as well as the customer service they care to provide (the answer is none in both cases). The thread also keeps track of the "laid back" attitude towards resolving any of the existing issues or keeping with existing promises.

As of currently, this is the latest update we have:
22.03.12__________________________________________ _________________________

Back online, baby! Woo-hoo! (a good "woo-hoo" this time).
I thank Sarah (my parents and the academy) for cleaning this thread and giving it back to me.
It is time for a bit of an overhaul, which I will do at a later stage. I am hungry now.

17.03.12__________________________________________ _________________________

EDIT: Woo-hoo, right? Anyways, I think I am more than justified to remind you guys of my other thread here: http://community.batmanarkhamcity.co...197#post239197
I have amended the draft to include the most recent and exciting information. Please read through it and if you accept, disseminate it at will.

__________
A happy midnight update from Sarah... Closerererererer just got reverted back to four months ago - "working hard, preparing the patch for testing".
Grats everybody, we just got owned again! Well, ok, at least I did...

As a side note - "uploading to Steam servers" was a complete and utter lie as it turns out... Right in the face, eh..

Here is a sketch to cheer us up anyway..
Sketch of the day: http://i44.tinypic.com/6fcmkm.jpg

Oh and here is the quote itself, almost forgot:

Hi all,

We are sorry to inform you that unfortunately the planned PC patch has failed one of it’s final technical tests and therefore we are unable to upload it at this time.
We have been working round the clock to generate this patch and to release it as quickly as possible, but the one think that we will not do is send out a faulty patch that will only create further technical problems and frustrations for you. Upon encountering this problem we have immediately set to work to fix the patch and will have more news for you regarding it’s release as soon as we know it. Once again we apologise for this further delay and thank you for your support and continued patience.


SarahMay

16.03.12__________________________________________ _________________________

Errr....closererererererererer...Come on Rocksteady, English language abuse here, release the bloody patch already.

Hi,
We have learnt a lot during Arkham City and will be making significant changes to our next project which will include developer diaries like you suggest.

To provide a bit of insight into the process:

• STEAM and G4WL require 2 different exes and have different certification processes, which is why you see two different time scales
• Both exes are tested by Rocksteady, Warner and then the partner. This part of the process can sometimes bring new issues to light : if this is the case then the team at Rocksteady will need to investigate the bug and fix it and resubmit the exe
• The exe/patch is then submitted for certification and the bundled exe is tested on a staging server
• Once it passes Rocksteady then receive the bundled exe and run final tests
• The exe/patch is then submitted to the partners server for scheduling to go live onto public servers

As you can see we have a lot of checks and processes to go through, the STEAM patch is currently ( and we remain confident this will go live later today) in scheduling whereas the G4WL patch is back with Rocksteady for final tests.

SarahMay

Some clarification on STEAM and GFWL-only versions:

Hi,

We find that testing can undergo several rounds as new problems arise, this can often mean it will reenter the testing cycle again. The patch we are releasing is intended to fix the most significant and frequently reported problems, we test it against many different spec so we can be confident it will provide the gaming experience people want when released.

The STEAM version of the game has different code and will only accept a patch through STEAM, G4WL recognises this.

SarahMay

15.03.12__________________________________________ _________________________

Closererer...

Hi all,

We have received word back that the patch is now waiting to be put live on STEAMs servers, due to server scheduling we have been advised this is likely to happen tomorrow.

We will confirm this tomorrow.

SarahMay

14.03.12__________________________________________ _________________________

EDIT: Main news today:

Hi all,

I have been in meetings all morning hence the silence.

The great news is that the patch is now being uploaded to our digital partners servers, this process may take a day or 2. However it means that the PC patch will be avaliable for you to download this week.

We would like to thank you for your incredible support and patience. We are planning the full news release which will include the fixes, to hit in the following days.

Thanks
SarahMay

________
Well, Sarah is quiet today, so I will take the liberty of posting an abstract from some comedy moments of today.
(and the link in the end is just my quick sketch, no viruses or anything)

I am more of an evening session runner, and it's better to expect updates at that time. Give's Sarah time to wake up, have her breakfast, lunch and dinner before telling us about the imminent date for the patch which is looking good and should be released soon when everyone agrees it's ok and tested and digitally wrapped and sealed with a kiss. Even then, it still won't work lol!

I expect this will be the last patch for the game also, so it's make or break for this one!

.........

SarahMay is surprisingly quiet today.... I can picture her running around with two buckets full of the patch, trying to deliver it asap...

LMAO buckets full of patch eh?

...would justify that she had her hands full and couldn't post on the forum... Have you never ran around with buckets full of something? It is an effort, I have to say!

I have actually. Why just last week I had two buckets full of swear words for Rocksteady!

I just used my son's magic 8 ball and it told me this:

"We are working hard on the final stages of the patch and will have an update soon"

Now we don't need to wait for SarahMay until next week.

Hahaha, stand up night here today, eh?
This is what I roughly picture is going on now:
http://i40.tinypic.com/1495l5l.jpg

And in all fairness, voorhees, your son's magic ball is nowhere near as good, as the one Sarah shakes before posting on the forums... Her's has things such as "final testing", "100% understand", "working with partners"...

13.03.12__________________________________________ _________________________

Even....more...err..closer... (I'm running out of qualifiers here at this rate)

Hi,

Regarding the no cd patch, this is something we may look at for our next project but not for Arkham City.

PC Patch: We are hopeful that it will not take another week and are making good progress.

SarahMay

EDIT: I can't imagine how hard it must have been for Sarah to stop herself from ending this post with "we will update you on the situation next week"... because now there is no next week...

12.03.12__________________________________________ _________________________

Even closer...

Hi,

1. Curses! Will tweak settings, my work day starts 10am so that would be why I wasn't posting before then
2.Meeting included the chipper post (which we still can't comment on I'm afraid) and about the roll out of the patch, we are just working out timelines with our partners!

SarahMay

09.03.12__________________________________________ _________________________

Weather isn't getting any better, patch isn't getting any closer, updates aren't getting any more convincing.... Am I growing old?
I will recall the things I am awaiting a reply for, so that I don't forget myself:

- The patch release notes (yea, obviously, ok)

- Overhaul of the forum rules and guidelines (was told that it is not soon, but I'm still waiting)

- Reply on the whole "loss of trust and what will you do to improve" post by chipperMDW (was told it is likely to come together with the patch)

- How the patch will affect existing save games (potentially a part of number one)

What else... I will add if I remember.

07.03.12__________________________________________ _________________________

Closer (by the looks of it)...

Hi all,

We requested an update and were advised that it has passed a second wave of testing and is entering its final phase which can take 3-5 working days if there are no problems.

As soon as we hear that it has passed final testing/submission we will post the date we expect it to hit servers.

SarahMay

05.03.12__________________________________________ _________________________

A bit of a "groundhog day" feeling posting this again (or have I actually posted it already? nope, this is new), but this is the news we have today:

Hi,

The patch is still with G4WL for submission (with no reports) and we remain confident that we will have an ETA soon.

Will keep you updated.

SarahMay

03.03.12__________________________________________ _________________________

A statement by a guy who claims he doesn't even have problems with this game (well he said he has some, but minor ones and he usually doesn't mind). Questions very much worth being answered *hint*community rep*hint*.

...
So... how do you, as a company, plan to regain the confidence of the community? What do you feel led to that confidence being lost in the first place? Are you doing anything to prevent the community's confidence from being lost again? I'd like to know whether you actually have any concrete thoughts and plans concerning this issue, or whether that was just an empty apology. In other words, whether or not I and many others should feel good about supporting your company in the future.

Thanks.

Full post can be found here http://community.batmanarkhamcity.co...425#post243425

02.03.12__________________________________________ _________________________

Woop-de-dooo...
EDIT: Ok my rage is over, and how I expected that thread is now locked, so I have grayed out my previous comments below. They are still there, I still stand by my words.

The forum is buzzing today, a dozen new threads, a hundred new comments(maybe because today is "the next day or so"), most important things first:

Shy developers? The beginning of a true customer feedback? A seed of doubt that there will inevitably be more patches? This and a lot more(not really, actually) is in this statement:

Hi,

Our developers are working in the studio on the PC and Console fixes and are not public facing so do not post on the forum.

However I have put the dev diary* idea forward and it has received some traction so we will certainly be using it for future projects to provide that visibility.

SarahMay

dev diary* - a suggestion has been made to SarahMay that for better clearer tracking of progress on an ongoing patch or project, it would be extremely beneficial to have a direct feedback from the devs in terms of a regularly updated diary (lab journal, if you must) by the devs about the bugs they squashed and the new ones they encountered. So that we see things are being done.

In other news:
- This guy is weird: http://community.batmanarkhamcity.co...hp/15030-codes

- This guy can now connect to Windows Live - http://community.batmanarkhamcity.co...875#post242875

Greyed out bit:
(I have just been forgiven for the sinful thoughtless whiner that I am..
A benevolent everunderstanding caring being far greater than my humble self has seen through my soul and has apologized on behalf of everyone who dares to disgrace this holy shrine of a forum with their retched complaints and never ending questions... Salvation was so near, I have reached bliss.
(redacted link)

I genuinely feel like strangling something right now... I will keep a copy of his post to help me evoke an aggressive adrenaline rush for a sparring fight in the future or something. (here is a screenshot of that post for backup http://i44.tinypic.com/dwev5k.png , I feel like that thread is about to go down in fire))

01.03.12__________________________________________________ _________________

And it is Sssshpring! It has been quite warm in London for the last few days anyway, but today it is officially spring (very nice to see that some things still come out on time).
Some say that sunshine and warm weather make people more susceptible to trusting promises they wouldn't have trusted otherwise...
On a completely unrelated note:

Hi all,

We are still working hard to get a confirmed date for the patch to you in the next day or so, for the record I don't have any more vacations planned.

The patch has passed vigorous internal testing and we are waiting for the thumbs up from our partners that is has passed theirs.

SarahMay

Here is hoping...
EDIT: We also have a confirmation that the patch is PC ONLY, so far with no specified information on a console fix in the works (I may be wrong here).
EDIT2: There ya go, we should hear about a console patch in the coming weeks:

Hi,

To summarize:

We have a PC patch ( our 2nd patch) in its final phases of testing and are optimistic it will be released imminently. Once we hear back about the outcome of our final testing we will post an update here
Save file fixes for consoles (our 3rd patch) are now in internal testing

SarahMay

29.02.12__________________________________________________ _________________

"The Wednesday of Truth" hath come upon us! Hear the voice of the messiah, brethren and rejoice:
EDIT3: The lady hath giveth us an upper limit on our suffering:

Definitely in March!We are working to have it ASAP ( in the next few weeks)

EDIT2: On the absence, the patch and the priorities:

Hi,

Right now our priority is to get this patch out to you ASAP and to provide you with solid information about the date and release notes.

The forum has several moderators who look after our fantastic community.

From a personal point of view please accept my apologies for not notifying you of my vacation sooner,I understand why you feel this was not correct behaviour and am working hard to make amends.

SarahMay

EDIT: Here is our reply in regards to the patch notes a few people asked for:

We will post patch notes once we have confirmation that all the fixes in the patch have passed testing.

Once we have a confirmed date we will release a full list.

We have to deal with several partners on several time zones, it is more a case of making sure all different partners have fed back before we post news.

We don't want to give you half the information so to speak but as you point out we will not use that as an excuse for poor communication.

SarahMay

Fixes have passed internal testing and we are now waiting for our partners to provide additional confirmation that they have passed their testing.

Speaking to them we expect to hear back in the next few days, however we have to manage a US/UK time difference aswell.

We cannot confirm an 'average' time for approvals as it differs for every party and each patch is different, for example this patch has some more significant code changes than previous patches.

SarahMay

Previous messages:

Please accept our sincerest apologies for the delay in our response.
We have fixes for PC currently going through approval with our partners after passing internal testing and are working to have you an update and ETA asap.

SarahMay

And this:

Hi,

Back in the office now and working hard with all the teams to have an update for you all ASAP.

Thankyou again for your incredible support and incredible patience.

SarahMay

(how does one "work hard" to provide an ETA? I cannot stop trying to imagine this)

Also this one is an interesting one:

Hi all,

We do not support or recommend the purchase and use of pirated versions of Batman Arkham City.
...
SarahMay

At least it has progressed somewhat: from "we are working hard on it and testing" to "we are having it tested and working hard".

Miscellaneous quotes elsewhere on the forum:

I work at Rocksteady Studio and had a brief 2 week vacation from feb 10th to 28th and was posting before then.

Am back now and doing all I can to help

If I may comment personally, I used to consider a long weekend as a brief vacation. And 28-10=18, almost three weeks if you include the fact that it has been quiet here since the 8th...

I guess if you put this "brief"; against the "coming soon" that we have been hearing for the last 2-3 months, it kinda makes sense.

We 100% understand the feeling and the frustration people have been feeling and are working hard to rebuild that lost confidence as our community is of paramount importance to us.

As for the fix, the fixes have passed internal testing and are now with our partners for approval we hope to have more news and an eta asap.

SarahMay

This is in reply to WarlordATF in another thread, he said that a lot of the confusion and upset players could be avoided if any of the other moderators replied to the posts in Sarah's absence. Here is the magical "working hard" again...
Personal remark, again, if one 100% understands the frustration of people who are being ignored, why does one proceed to continue ignoring them?

28.02.12__________________________________________________ _________________

Some philosophic thoughts: If an update gets released while the rep is on holiday and no one hears about it, does it still get released?

EDIT:In some other lovely news, here is what the stalkers brought from the field:

Well, the latest relevant news on SarahMay according to her Twitter account, is that she's back from holiday but she's not coming to work &"for a few days".

She must have gotten tired from being on holiday and needs some time to recover. Understandable, I get that all the time.

27.02.12__________________________________________________ _________________

Nothing worth mentioning still... "The Wednesday of Truth" is in two days, lets see how that pans out..

26.02.12__________________________________________________ _________________

Once again, no real news. The forums seem to be stirring with an influx of new people with new problems - trophies, not being able to pick stuff up, lags and freezes - a whole new bunch of problems. Maybe it is the spring...

EDIT: You gotta be effing kidding me!!! Started a new game yesterday just for the sake of it, played for a bit, saved, left the game, went back into the game, played some more... Launch it today, get a "Sign in error", it relogins fine, and guess what? THE SAVE IS GONE!... Hahaha, my god. I must be one of the unluckiest people, I guess, as steamforums are filled with people who have "Played this game for 400+ hours and never lost a save"... *facepalm*
This really is getting on my err...nerves...

EDIT2: Tried getting my "old" gfwl key back by rolling back to a previous version of the "XLive"folder.. Didn't work. A lot of voodoo dancing, and all for nothing. And you WB/RS are still silent about the patch and when or whether it is coming... Sigh.

24.02.12__________________________________________________ _________________

Quite usually, there is nothing to report. I have made a more or less final version of the draft letter here (http://community.batmanarkhamcity.com/forums/showthread.php/14824-Draft-of-public-statement-from-unhappy-gamers)
There are also a number of links that you can simply click and send the letter to (if you agree with it). I have proceeded to send that particular draft to most of the listed links and will update here and there on the progress.

EDIT: Some interesting news, people! I mentioned this in the "Public statement" thread too. A couple of people, who have sent out the letter to a few gaming sites have reported to have been contacted by a Kotaku representative (myself included).
I have posted the letter I got together with the reply in the thread, there is a link to the post in the very first post (...we must go deeper...). I have since been contacted by Kotaku once more repeating some of the questions about my personal experience, because I did a shoddy job of answering them about my personal problems.
Whether or not it gets any further is obviously up to Kotaku, we might be not interesting or credible enough for them, but it is a start nonetheless.

23.02.12__________________________________________________ _________________

Encouraged by SarahMays temporary return, here is the first draft I made for the aforementioned public letter.
http://community.batmanarkhamcity.co...197#post239197
I would like to keep all of the discussions about the letter in that thread, if it is possible. Also, bear in mind, it is 3am, so the letter draft is most likely rubbish.. So feel free to pick out mistakes and make suggestions and such.

22.02.12__________________________________________________ _________________

The news has it that SarahMay is due back from her most exciting holiday in the next week or so (it's been two weeks, people say she is on a 3 week trip, you do the maths). I wonder, I wonder, will we get some news...(not)
In regards to my yesterday's statement, I got some support from some people, some valid and appreciated cautionary tales and some ridicule. I will nonetheless proceed to put all of my rather limited english language skills to form some sort of sound "official statement" from the "unhappy customers", to put it nicely. I will probably make a separate thread to encourage active discussion, when I get some time, tomorrow probably... My ideal plan is then to have as many people as are willing to simply spread that statement around. As simple as copy-paste-and-send.
To discourage the most obvious ridicule (didn't get much of that somehow, but still) I do not intend to be the leader of resistance and lead a particular group of people to a particular holy land.. I do not expect any sizable outcome from anything I do (which is quite sad, come to think about it), and if it works(whatever that implies) - that's great.

EDIT: Holy smokes Batman,

Hi all,

I am currently visiting family and will be back next Wednesday, Frelorn is moderating the forums in my absence.

Will update you all on Wednesday and apologise if you feel this treatment is poor.

SarahMay

And this

Hi all,

I am trying to get an update from within the studio although the time difference is tricky (I'm 8 hours ahead here) and hope to have an update for you before next Wednesday.

SarahMay

(the one above still makes me grin "The time difference is 8 hours, so we gonna have to give it a week...", a whole new way to look at the universe, borderline "Valve time" here..)

And this

We are doing all we can to make the fixes available as soon as possible and as a direct download. We have several parties we work with and need to ensure any fixes don't throw up new problems.

SarahMay

21.02.12__________________________________________________ _________________

It has now been almost three weeks since we have been last touched by the holy presence of the community rep. But fear not, brethren, there might be other things out there we can stupidly sit and wait for. It is spring time (almost) so lets go outside and watch grass grow.
On a more serious note, it seems evident that we are not going to get any "customer service" as such from the companies. That directly implies that they are willingly disregarding their customers (and you never do that), which means their corporate face should get damaged (we lose trust in them)... However, even though there are a lot of us, the game itself has quite a secluded fanbase, so, in fact, pretty much nobody knows that the company is "losing face" as such, so it essentially is in the clear with the outer media society.
I suggest we fix that... Not a provocation to get them to respond or release the patch quicker, not a punishment or revenge, but a fair action of letting other people know about the lack of service, lack of communication, piles of bugs, delayed patches, etc etc etc... If anybody knows anybody who is associated with a gaming news site (Rockpapershotgun, Kotaku, whatever) - tell them our story. It is also worth trying to contact the editors directly, although I have seen on the forums that someone has done it with no response... But if enough of us do it, they will have no choice but to mention it in their news.
I will try to compile a statement that I will post in this thread that everybody will then be free to copy and send to a particular gaming site of their choice. Please feel free to criticize what I write, as the statement will be representing your opinion.
EDIT: Just would like to add that I do not expect any result from this. It is just something I think could and should be done, and I would like to see if it works.

20.02.12__________________________________________________ _________________

MATLAB is fun! In other news, OH MY GOD SarahMay has resurfaced in a batman suit thread..no, wait, sorry, false alarm, that post is 3 months old... just someone replied to it just now. Sorry, did not mean that.
Hm... I guess no news still then.
EDIT: Just came across this most amazing interview with Gabe Newell:http://penny-arcade.com/report/editorial-article/valves-gabe-newell-talks-wearable-computers-rewarding-players-and-whether-w/all
One of the more interesting quotes about publisher-customer relationship:

You know, it’s a really bad idea to start off on the assumption that your customers are on the other side of some sort of battle with you.

and another one:

Recently I was in a meeting and there’s a company that had a third party DRM solution and we showed them look, this is what happens, at this point in your life cycle your DRM got hacked, right? Now let’s look at the data, did your sales change at all? No, your sales didn’t change one bit. Right? So here’s before and after, here’s where you have DRM that annoys your customers and causing huge numbers of support calls and in theory you would think that you would see a huge drop off in sales after that got hacked, and instead there was absolutely no difference in sales before or after.

19.02.12__________________________________________________ _________________

The weather is lovely in London, sunshine and birdies, almost feels like all the disagreements can be forgotten. Wait, no... Release the patch already!
SarahMay the-one-and-only representative is still nowhere to be seen, and nobody else has made any official statements anywhere on this forum subsection for a couple of weeks. (to the best of my knowledge). We are still in the dark, ignored and abandoned.
People in this thread http://community.batmanarkhamcity.co...-want-a-refund! are piling up to file digital complaints with this product. Personally, I do not see a point, but it may be argued to be a justified action to take, so I guess they would want their strengths in numbers.
Also, just noticed this, spooky: http://i43.tinypic.com/28lglqf.jpg

18.02.12__________________________________________________ _________________

Alan Wake is a very good game! A few reasons for that are:
1) Does not use GFWL (or SecuROM...)
2) Does not lose save games (gets them from steamcloud)
3) Also a console port, but with detailed game options
4) Runs smooth as butter on a system that meets the requirements

17.02.12__________________________________________________ _________________

We now know a new definition of what a freak is, apparently. Please see page number 7.
Otherwise, nothing to report.

16.02.12__________________________________________________ _________________

Lots of news this time, none of em good. Thread got unstickied, so we are now the Underground...
Also, according to a particular Mr.Stalker Stalkinson, SarahMay is on holiday and the patch is nowhere in sight..
The poll from the previous update("what is more likely") returned the following results (roughly):
1) "Are you stupid?"
2) Alien takeover of the Earth
3) HL3

14.02.12__________________________________________________ _________________

Happy Valentines Day, boys and girls... and SarahMay, who we will always remember as the voice of hope that visited the forums some time ago...
New agenda: Batman AC patch vs. HL3, what is more likely?

13.02.12__________________________________________________ _________________

I do apologize for being somewhat repetitive, but no news... Shall we start accepting bets on where SarahMay is?

11.02.12__________________________________________________ _________________

The end of the week is upon us!!!
...no news still though. I think SarahMay has gone missing (or on a holiday)

10.02.12__________________________________________________ _________________

Good news, everybody! No news today to startle you all. Please sleep tight knowing that we are still in the safe and comfortable unknown.

09.02.12__________________________________________________ _________________

No news today, ladies and gents!
Other news: emisan might get a chance to run some secondhand experience test on a nonsteam platform regarding the saves in his most amazing thread over here http://community.batmanarkhamcity.co...665#post231665

08.02.12 - 05:24 AM

I have provided this information several times, I just cannot provide a full detailed breakdown this is because as you have seen not all aspects have been fully tested and there is no benefit for me listing them and then having to retract them.

The 3 fixes focus on:

Save files being lost/restored
Stuttering Cutscenes
Improvements to DX

SarahMay

And this is a more or less detailed explanation about the delay I have received on the 4th of Feb:

Hi,

We do 100% understand why you feel frustrated but it is a rather complex issue to go into on the forums.

In short the delay we now have is that we created a fix for the save file, we tested it across all pc platforms and we found that while it fixed the save file issue it created another unexpected issue.

All fixes are tested across every digital partner and on different machines and we can't risk putting out a fix that creates a whole new set of problems.

We are working to release a fix that will include several solutions rather than several smaller updates as this will create a greater ease of customer service and works better with partners.

The post you are referring to has significantly helped in leading us to the core problem and fixing it, our technical director followed it step by step!We wouldn't of been able to make the progress we have made without the phenomenal support of this community and all the details they have provided.

Again we are sorry if you don't feel you have had enough information but we are trying to get these fixes out asap.

SarahMay

More on the reasons behind delays as of 08 of Feb in reply to asking if there is just one sad guy doing the fixes and testing:

We have a large team in the studio and work with other teams at WB, the team is working hard to get these problems resolved and tested which is why we have the delay so we can make sure every department is happy.

Please feel free to add to this thread in my absence, lets help ourselves help us help ourselves to be calm and concentrate all the whining in one topic.

[SalanMH3]

In short the delay we now have is that we created a fix for the save file, we tested it across all pc platforms and we found that while it fixed the save file issue it created another unexpected issue.

So are we back to point "0"?!?! All this waiting and the problem still cannot be solved?!?! I can understand the delay in fixing DX11/Graphics problems as it requires intensive work and high level of technical experience., but for Save disappearing problem, no, this is a very basic feature in any game and there are thousands of games (from normal to AAA titles) in the market where they don't have such critical and annoying bug, and RS should be technical enough to implement this very basic feature!!!

The 3 fixes focus on:

Save files being lost/restored
Stuttering Cutscenes
Improvements to DX

Many of us reported about the problem that GFWL is missing some achievements (while Steam is not) and I can't see that this problem has been considered!!!

We are working to release a fix that will include several solutions rather than several smaller updates as this will create a greater ease of customer service and works better with partners.

My openion is to 100% focus on solving the Save file bug because this bug is preventing us from playing the game. I don't see a problem if you release a patch to fix only the Save file bug, then release another patch for the other bugs.

Anyway, I don't think any of the reported problems have been fixed yet. Never pre-order RS/WB game anymore.

Also, reviewers should take notice of this and should not give high scores to unfinished games!!!

[voorhees1979]

The game was pushed back "to enhance the pc version" That was bad enough but I was OK with it if the end result was good. It was not as everyone knows. But I got over that really quick even though the game was buggy as hell, but I had no idea getting a fix from release date until now would take so god damn long. Rocksteady should give up and go to work at Tesco, I hear they need trolley pushers. This amount of time waiting for a patch to fix the save game bug is totally wrong.

So you need to understand the bugs were not really the issue at launch even though you had all that extra time to "enhance it" we forgive you for that, but I don't think you will be forgiven the amount of time this has taken and still is taking as we are no closer then we were at launch. I paid full price at launch and I could not play the game, now I can pick it up in a bargain bucket for a tenner. I feel great about that. I paid the higher launch price so I could actually play at launch. Not 2-3 months or however long this will actually take in the end.

[KIO]

I am happy to see that my "concentrated whine thread" idea is picking up speed. :P

[Bahger]

I am happy to see that my "concentrated whine thread" idea is picking up speed. :P

It's not "whining". It's one thing for people to complain about DX11 performance when the game can be played in DX9 with very little perceptible difference but consumers whose game has been sabotaged by the vanishing save bug are confronted with an experience that nobody who buys a product in good faith should have to deal with. To their credit -- unless either they or SarahMay are merely spinning it -- it appears that the devs understand this and are working to remedy the situation, although this ugly flaw should have been addressed earlier and the fix issued sooner. I'm not a "whiner" by nature and neither are most of the people whose enjoyment of the game has been destroyed by the disappearing save files.

I suggest that, to keep this thread clean, it be read-only, i.e. available only to SarahMay to post in.

[grumpusjp]

It is very frustrating to purchase a game i haven't been able to play for well over 2 months because my save games are constantly deleted. This issue should have been addressed and dealt with promptly. Being stuck without the option to return said game or even any sort of compensation for giving my money for something i cannot use. This is becoming the norm for buying a PC game, for example skyrim, another game released that is rendered unplayable right from release because of the memory issue. I dont why we bend to these companies who are content to take our money and then give us f grade support for their products.

[Cwagmire]

It is very frustrating to purchase a game i haven't been able to play for well over 2 months because my save games are constantly deleted. This issue should have been addressed and dealt with promptly. Being stuck without the option to return said game or even any sort of compensation for giving my money for something i cannot use. This is becoming the norm for buying a PC game, for example skyrim, another game released that is rendered unplayable right from release because of the memory issue. I dont why we bend to these companies who are content to take our money and then give us f grade support for their products.

Fortunately, I have not had this happen to me, yet I haven't played it in over a month due to a fear that mine will get lost as well. Many have lost theirs in the challenges section, which was amazingly fun in AA; however, I have yet to touch that section of the game because I don't want to lose my save. It's pretty sad that I can't play a game that I want to play for this reason - especially since it's been a problem for so long after release.

[leroy1985]

@KIO its been pretty obvious your gonna be a little kiss *** just cuz you think your special cuz you got your own sticky, stop acting like teachers pet your more annoyin than the so called whiners.

[voorhees1979]

I don't think you should be calling me a whiner because we lose our save games do you lick **** KIO? In my 27 years of gaming I have never had a game delete my save game ever. It's a school boy mistake. I don't really care about DX11 tbh, I would be happy to play through on DX9, but losing save games still after all this time??? Come on!!!!!!!!!!!!!!!!!!!!

[KIO]

@KIO its been pretty obvious your gonna be a little kiss *** just cuz you think your special cuz you got your own sticky, stop acting like teachers pet your more annoyin than the so called whiners.

Yes, I feel "speshl", I got my own sticky thread, beat that....
Bear in mind when I say "whine" I mean myself included, as I was not able to play the game since I lost my save game about 6-7 weeks ago. And I also finally registered on the forum to vent my anger and whine at SarahMay for not giving honest and detailed responses and at the company in general for not giving a damn about customer experience.
I merely try to look at it with some irony though. You guys do understand that saying angry things about those damnable and nasty people over and over and over in every topic that another one of us creates will not in any way speed up (or ensure) the release of the patch?
Hence I suggested and made a "Daily News" topic where we can all come and continue to be frustrated rather than spread it over the whole of the forum, which is supposed to be dedicated to resolving resolvable technical issues.